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Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Mass Claims Program

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    • Employers are not inundated with a written notice of application for unemployment benefits for each individual who files a claim
    • The employer is considered an interested party to each claim filed
    • Employers are given the opportunity to submit the claimant’s final week’s earnings (which may affect entitlement for that week)
    • Employees establish claims more efficiently and easily and receive timely payment of benefits
    If using this format, information must be provided no later than five days prior to the date of the layoff. For assistance contact the Workforce Boards Business Solutions or call the TWC Unemployment Office at (512) 463-2999.
    Mass Claims Program
  • Each claim has a beginning date of Sunday. It may be the Sunday of the week in which the layoff occurs or the following Sunday, depending on the last day worked. Generally speaking, if your employee's last day to work was a Monday, Tuesday, or Wednesday the claim will likely begin on the prior Sunday. If your employee's last day to work was a Thursday or Friday, the claim will likely begin on the following Sunday. Please discuss this with the mass layoff coordinator, who will give you the definite date. This may clear up any question that you might have with regard to column 25 (Claim Week Earnings) on your record that you submit.
    Mass Claims Program
  • It will be two to three weeks from the time that the claim is established. This same information is contained in a booklet that is sent to claimants, and it should be very helpful in answering many of the questions that your employees might have. If your employees were paid wages instead of giving them advance notice of the layoff, they are not eligible for benefits during the period covered by these wages.
    Mass Claims Program
  • Please discuss this with the mass layoff coordinator, who will decide what action to take. Some of the fields (columns) are more crucial than others.
    Mass Claims Program
  • TWC will accept a diskette or you may even send the spreadsheet that you have created via email.
    Mass Claims Program
  1. Workforce Solutions of West Central Texas
  2. Equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Language services available at no cost.

Contact Us

  1. 500 Chestnut, Suite 1100

    Abilene, TX 79602


    Phone: 325-795-4200

    Toll Free: 800-457-5633

    Relay: 800-735-2989 TTY

    / 711 Voice

    Fax: 325-795-4300

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