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Guest Services Manager 

Job Description

• Ensures efficient service and meaningful experiences for guests. Surveys patrons to identify needs and expectations. Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions.
• Converses and interacts with guests about complaints and directs other employees as needed or works directly with guests to resolve the concern.
• Responds to inquiries, concerns, and compliments by preparing documentation and correspondence in proper format after researching matters relevant to the subject.
• Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items.
• Performs front desk duties in the lodging guest reception unit, as time permits.

Salary $22.00 per hour

Job Order# 16399573