Performs routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support and /or responding to customer inquiries. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Responsibilities:
- Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure.
- Conducts detailed in-office investigations to locate parties, verify employment and determine assets
- Prepares documents relating to legal and administrative actions to establish or enforce child support orders
- Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
- Negotiates out-of-court settlements and agreements with parties (CSO II)
- Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
- Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
- Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
- Reviews cases to determine if the cases are eligible for closure
- Attends court to assist legal staff, as needed
- Research case information on the computer including TXCSES
- Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states IV-D regulations
- Assesses child support cases to determine the appropriate case action
- Explains Child Support Program policies, procedures, and regulations to customers
- Responds to customer inquiries and complaints
- Assesses the validity of complaints against the IV-D program with impartiality
- Serves as Notary Public
- Performs related work as assigned
- Maintains relevant knowledge necessary to perform essential job functions
- Attends work regularly in compliance with agreed-upon work schedule
- Ensures security and confidentiality of sensitive and/or protected information
- Complies with all agency policies and procedures, including those pertaining to ethics and integrity
PREFERRED QUALIFICATIONS:
- Education: Graduation from an accredited four-year college or university
- Knowledge: Investigative practices and techniques
- Other Language: Ability to proficiently read, write, and speak Spanish
PAY:
$3,333.33/month