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Posted on: April 15, 2019

DPS-DLD-Customer Svc Rep II, Reg Ops

TEXAS DEPARTMENT OF PUBLIC SAFETY  (Snyder)

ESSENTIAL DUTIES / RESPONSIBILITIES
1. Meets and deals with the general public in professional and courteous manner; answers general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver license, commercial driver license, and safety responsibility laws, driver education, driver improvement, insurance requirements, voter's registration, organ donation, Department employment, and other Department and state agency services.
2. Determines the legal needs and requirements of driver license and identification card applicants. Screens application forms to ensure applicant qualification.
3. Performs basic check of physical driving capabilities of applicants by evaluation during observation and interviews of hearing, mental, visual, or physical restrictions, and potential driving limitations due to various medications and their dosage quantities; checks for adequacy of applicant's eyesight through use of vision tester; prepares supplemental forms as necessary when potential physical problems or restrictions are identified; determines referrals to Medical Advisory Board and/or to a vision specialist for further evaluation.
4. Inspects motor vehicles for safety prior to road test; verifies evidence of financial responsibility; checks for registration and/or reciprocity; and describes road test basics to applicant. 

Qualifications: GENERAL QUALIFICATIONS and REQUIREMENTS
Education - Graduation from a standard senior high school or the equivalent.
Experience - Minimum of two (2) years of full-time general office/customer service experience. Cash handling experience preferred but not required. Preferred experience will include at least 1 year customer service experience in dealing with the public in person and over the telephone. Must pass certification with 80% or better score to advance to Customer Service Representative III.
Licensure and/or Certification - Valid Texas driver license required. If hired with a valid out of state driver license, a Texas license must be obtained within ninety (90) days of moving to Texas. If moving within the state of Texas, a valid Texas license must be obtained within thirty (30)


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