Abilene Aero is a locally owned fixed-base operator (FBO). We provide service for general aviation customers at Abilene Regional Airport (KABI). Our customers are pilots, passengers and crew who arrive and depart by private aircraft.
This position requires excellent communication skills, expedient responsiveness, attention to detail, a cheerful and enthusiastic personality to make all customers feel welcome, while ensuring their business needs are met with the utmost in attentiveness and professionalism. Our CSRs provide online, in-person, and telephonic services to a wide range of internal and external customers.
Customer Service Representative (CSR) Qualifications:
- Previous customer service experience preferred but not required
- Must be able to work efficiently to handle payment processing, invoicing and the associated computer entries and paperwork efficiently and accurately.
- Experience preferred in providing top-quality customer service in a face-to-face setting
- Friendly and attentive personality
- Excellent interpersonal skills and communication skills
- Experience with conflict-resolution in a customer service environment
- Exceptional ability to attend to details
- Computer skills, e.g., POS systems, accounting systems, Excel
- Ability to multi-task effectively, interacting with customers, answering phones and attending to computer work
CSR Duties Include:
- Handling and routing telephone calls with customer-oriented level of service
- Face to face interactions with customers during over-the-counter sales
- Data entry and other computer work, communication with customers via email, track inventory and process financial transactions via Point-of-Sale Systems
- Excellent attention to detail while ensuring timely and efficient service
- Connecting clients to appropriate personnel
- Performing administrative support tasks as needed
- Maintaining professionalism
- Job Type: Full-time
- Pay: $14.00 per hour
Benefits:
- Full-time hours, with some overtime
- Competitive hourly wages
- Medical, vision, and dental coverage
- Life insurance and AD&D coverage
- Paid sick and vacation leave
- 401(k) matching available after one year
Other:
- No felonies in the last 10 years
- Must be able to complete and pass a pre-employment drug screen and background check
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Evening shift
- Holidays
- Overtime
- Weekend availability
Education:
- High school or equivalent
Language: